Office of the Commissioner of Financial Regulation


Inquiries and Complaints


The Office of the Commissioner of Financial Regulation is the primary regulator for financial institutions chartered in Maryland, including State-chartered banks, State-chartered credit unions, and State-chartered trust companies; and State-licensed financial entities including, consumer finance companies, mortgage lenders, mortgage brokers, mortgage servicers, mortgage loan originators, credit reporting agencies, consumer debt collection agencies, debt management companies, check cashers, credit services businesses, and money transmitters.

Should you have a complaint about a financial institution or practice, we suggest that you contact the counterparty first to try to resolve the matter. If you are unable to resolve your issue, however, you may file a complaint. In order to streamline the process, please determine if the financial institution is regulated by our office. Review Institutions We Supervise. Information regarding other state and federal regulatory agencies that may be able to assist you, as well as other consumer assistance organizations, is also provided in the information links below.

To file a complaint regarding an institution that is regulated by the Commissioner; please review the directions on "How to File a Complaint."

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